Informativa sui rimborsi

We offer a 30-day return window from the day you receive your item.

Eligibility

• Item must be unused, in the original packaging, with all accessories/labels included.

• You must provide a receipt or order number.

Do not send any items back without a prior Return Authorization (RMA). Returns sent without approval will be refused.

Non-returnable items

Gift cards, downloadable/digital products, clearance/final-sale items, and items with obvious signs of misuse or damage caused by the customer.

Damaged or wrong item

Please inspect your order on arrival. If it’s defective, damaged, or you received the wrong item, contact us within 48 hours with clear photos/video so we can make it right.

Exchanges

Fastest way is to request a return and place a new order for the item you want.

Refunds

Once we receive and inspect the return, we’ll notify you. If approved, your refund will be issued to the original payment method within 5–10 business days (your bank may take additional time to post the credit).

Return shipping

• If the return is due to our error (defect, damaged, wrong item), we cover return shipping.

• For all other returns (change of mind, not as expected), return shipping is the customer’s responsibility.

How to start a return

Email us at serenqor@gmail.com with your order number, reason for return, and photos (if applicable). We’ll send you the RMA and the correct warehouse address for your item. Please do not return to the sender’s address on the package.